Question 1

Do you provide free estimates?

Accepted Answer

Yes, we provide free estimates for all customers.

Question 2

How long will the repair process take?

Accepted Answer

The repair timeline depends on several factors, including the approval process required by your insurance company. Some insurers may require multiple reviews and approvals, which could delay the process.
If no insurance approval is needed, we can provide a more accurate timeline after assessing the damage and ordering the necessary parts. Typically, most repairs are completed within 7-10 business days, depending on the complexity of the repairs and parts availability.

Question 3

Can you match the paint color exactly?

Accepted Answer

Yes, we use advanced color-matching technology to ensure the paint perfectly matches your vehicle's factory color.

Question 4

Do you use OEM parts?

Accepted Answer

Yes, you have the option to choose OEM (Original Equipment Manufacturer) parts when you sign the work authorization. If your insurance company declines to cover OEM parts, you can pay the difference to ensure only OEM parts are used. Alternatively, we can use the parts approved and paid for by your insurance company.

Question 5

Can I choose my own repair shop, or does my insurance company decide?

Accepted Answer

Yes, the decision is entirely yours. In Texas, state law protects your right to choose the repair facility you trust. While your insurance company may recommend a shop, the final decision is up to you.

Question 6

Are there any insurance companies you don't work with?

Accepted Answer

We are partnered with most insurance companies; we will work will all insurance companies.

Question 7

Do I pay my deductible upfront or after my car is repaired?

Accepted Answer

Your deductible is due when the repairs are complete, and your vehicle is ready for pick-up.

Question 8

Is there a warranty on the repairs?

Accepted Answer

Yes, all repairs are backed by a lifetime warranty for as long as you own the vehicle.

Question 9

Are your technicians certified?

Accepted Answer

Yes, all our technicians are I-CAR Gold Class/OEM Certified, ensuring they meet the highest standards in collision repair.

Question 10

Do you provide a rental car while my car is being repaired?

Accepted Answer

We do not provide rental cars directly. However, we partner with Enterprise, and they can pick you up at our location when you drop off your vehicle for repairs.

Question 11

Do I need an appointment for an estimate?

Accepted Answer

No, appointments are not necessary. We welcome walk-ins during our business hours.

Question 12

How do I check on the status of my repairs?

Accepted Answer

We will keep you updated through phone calls, emails, or texts. You can also call us anytime to speak with your Service Advisor about your repair status or any concerns.

Question 13

What should I do immediately after an accident?

Accepted Answer

1. Ensure your safety and contact emergency services if needed.
2. Contact your insurance carrier to report the incident.
3. Call us at 903-892-1720 or visit our shop to start the repair process.

Legal Compliance in Texas

This FAQ is written to comply with Texas laws regarding consumer rights for collision repair, including:

Texas Law on Repair Facility Choice: You have the legal right to choose your repair shop.

Insurance Deductibles: Payment terms for deductibles align with standard insurance and repair practices.

Legal Compliance in Texas

This FAQ is written to comply with Texas laws regarding consumer rights for collision repair, including:​

Texas Law on Repair Facility Choice: You have the legal right to choose your repair shop.

Insurance Deductibles: Payment terms for deductibles align with standard insurance and repair practices.

This FAQ is written to comply with Texas laws regarding consumer rights for collision repair, including: